Federal Government Resource Guide

The following list includes the names of federal departments and agencies that currently have services listed on the 211 website. Below is a brief description of what each department or agency does to help you locate services areas that may be of interest.
 
Responsible for: Access of people and goods to and from Canada.
 
Responsible for: Administering federal electoral events (An independent, non-partisan agency of Parliament)
 
Responsible for: Receiving and investigating complaints about the conduct of RCMP officers.
 
Responsible for: Ensuring compliance with, and enforcement of, the Canada Elections Act and the Referendum Act (Independent office)
 
Responsible for managing institutions of various security levels and supervising offenders under conditional release in the community. Also provides victim services.
 
Responsible for: Receiving and investigating complaints about the conduct of RCMP officers.
 
Responsible for: Providing information about public health, cannabis, consumer product safety, immunizations information, health alerts, and medical assistance in dying.
 
Responsible for: Crisis lines, health support and benefits, and supports for the National Inquiry into Missing and Murdered Indigneous Women and Girls.
 
Responsible for: Canadian passports, newcomer settlement programs, and facilitating the arrival of immigrants and protection to refugees.
 
Responsible for: Developing policies and programs for natural resources development and sustainability.
 
Responsible for: Receiving, reviewing and responding to compliments or complaints received about service delivery provided by Service Canada.
 
Responsible for: Receiving and investigating complaints from the public if they feel they have been treated unfairly by Veterans Affairs Canada.
 
Responsible for: Investigating accusations of improper political activity, handling access to information requests, and administering the Federal Student Work Experience Program.
 
Responsible for: Policing services in PEI, except for Charlottetown, Summerside and Kensington.
 
Service Canada (Employment and Social Development Canada)
Responsible for: Canada Pension Plan, Employment Insurance (EI), Social Insurance Numbers (SIN), and seniors' benefits.
 
Responsible for: All modes of transportation in Canada and associated licensing such as boating, aircraft pilots, and drones.
 
Responsible for: Programs and benefits for Canadian military veterans, the RCMP, and their families.