Consumer Complaints

Responds to and investigates complaints from members of the public about massage therapists practising in Epekwitk / PEI. Complaints can be a range of professional conduct issues and all complaints must be submitted in writing.

Email directly through website

Responds to and investigates complaints from the public regarding the standards of practice about registered nurses, nurse practitioners, registered psychiatric nurses, and midwives.

The nature of the complaint affects how it is handled. The resolution process may involve mediation, dismissal, investigation by an Investigation Committee or Investigator, or possibly a hearing. Complaints cannot be anonymous.

Provides impartial and independent investigations into complaints from citizens against public sector bodies. The Ombudsperson evaluates the fairness of processes, treatment, and decision-making by public agencies.

Complaints can be made about decisions, recommendations (including those made to a Minister) that are made, and acts that were done or omitted to be done by the following groups::

• Boards, commissions, associations, and other bodies where:
  • All members are appointed under an Act or by an Order in Council.
  • All members are public officers or servants of the Government, or are directly or indirectly accountable to the Government.
• Health PEI
• Municipalities
• Council members, including allegations of conflict of interest or breaches of a code of conduct
• Board members
• Government officers and employees

See the OmbudsPEI website for details about complaints that cannot be accepted.

Responds to and investigates complaints from members of the public regarding the practice of a registrant or the operation of a pharmacy in Epekwitk / PEI. Complaints can be a range of professional conduct issues, but excludes the following:

• Fees and related financial issues
• Billing or money collection problems
• Services not related to one's health care needs
• Problems caused by one's own inappropriate conduct

Responds to and investigates complaints from members of the public about doctors licensed by the College to practice medicine in Epekwitk / PEI. Complaints can be about any alleged misconduct.

• A municipal police officer
• A provincial conservation officer
• A security police officer of the University of Prince Edward Island
• The Chief Officer of any of the above services