Consumer Complaints

Provides a submission tool to file a complaint with the Accessibility Commissioner. If harm has been suffered because a federally regulated organization did not meet their requirements regarding accessibility plans, feedback processes, or progress reports, a complaint may be filed with the Accessibility Commissioner.

Receives and investigates complaints from the public about child care services in Epekwitk / PEI.

Provides dispute-resolution services for consumers and small businesses who cannot resolve a complaint with their banking or investment firm. Investigators gather information from both parties, review the facts, and may request additional details or documents.

Investigations consider good financial practices, relevant laws, regulatory guidance, and applicable professional standards or codes of conduct.

Decisions are made based on fairness to both sides, and the organization does not advocate for either party.

Patients can submit a written complaint about a dentist, dental assistant, or dental hygienist.

The Council will investigate any complaint related to dental care but does not have any jurisdiction to deal with fee disputes and cannot require a dentist to refund a patient or pay for dental work to be redone.

Email directly through website

Handles specific complaints about television, internet, phone telemarketing and spam. Includes:

• Mobile (Cellular) Phone: Accessibility, quality of service, telemarketers, political robo calls, misleading or aggressive telemarketers, billing errors, roaming charges.
• Home Phone: Accessibility, quality of service (porting number when changing provider, unavailable service, service not delivered as promised), disconnection fees, overbilling , rate increases, poor customer service, contract terms and conditions not being met.
• TV: Accessibility, excessively loud TV commercials, being charged for paper bills, equipment (not including PVR's, digital boxes, and remote controls), programming (available channels, signal substitution)
• Internet: Accessibility, internet not available, slow internet speeds

• How their personal investments have been handled
• A company they have invested in
• Possible breach of security laws by a company or individual

• Benefits not received in the amount of time specified by the program
• Difficulty getting through by phone to Service Canada's programs and services
• Concerns/complaints regarding the treatment of a caller/client by a Service Canada representative