Consumer Complaints

• Investments
• Insurance
• Real estate trading
• Trust and loan companies
• Payday lending
• Credit reporting and disclosure
• Direct selling (includes door-to-door salespeople)
• Debt collection
• Cemeteries and funeral services
• Charitable lotteries

Complaints are accepted for current or former members of the Canadian Armed Forces (CAF) who have experienced workplace discrimination, sexual misconduct, or any form of sexual harassment related to one or more of the grounds listed in the Canadian Human Rights Act.

Provides a submission tool to file a complaint with the Accessibility Commissioner. If harm has been suffered because a federally regulated organization did not meet their requirements regarding accessibility plans, feedback processes, or progress reports, a complaint may be filed with the Accessibility Commissioner.

Receives and investigates complaints from the public about child care services in Epekwitk / PEI.

Provides dispute-resolution services for consumers and small businesses who cannot resolve a complaint with their banking or investment firm. Investigators gather information from both parties, review the facts, and may request additional details or documents.

Investigations consider good financial practices, relevant laws, regulatory guidance, and applicable professional standards or codes of conduct.

Decisions are made based on fairness to both sides, and the organization does not advocate for either party.

Patients can submit a written complaint about a dentist, dental assistant, or dental hygienist.The Council will investigate any complaint related to dental care, including:

• Professional misconduct, such as an alleged failure to abide by established standards of practice
• Conduct that undermines the public's trust in the profession
• Health-related concerns where a professional's personal health condition may affect their ability to provide safe and competent dental care

The Council does not have jurisdiction over fee disputes. As a result, it cannot:

• Direction of dental care, treatment options, or referrals to a different dentist
• Establishing fees for dental care services, fee disputes, or refunds to patients
• Insurance coverage, insurance claims, or administrative procedures related to insurance
• A dentist's participation in government-funded dental programs

Email directly through website

Handles specific complaints about television, internet, phone telemarketing and spam. Includes:

• Mobile (Cellular) Phone: Accessibility, quality of service, telemarketers, political robo calls, misleading or aggressive telemarketers, billing errors, roaming charges.
• Home Phone: Accessibility, quality of service (porting number when changing provider, unavailable service, service not delivered as promised), disconnection fees, overbilling , rate increases, poor customer service, contract terms and conditions not being met.
• TV: Accessibility, excessively loud TV commercials, being charged for paper bills, equipment (not including PVR's, digital boxes, and remote controls), programming (available channels, signal substitution)
• Internet: Accessibility, internet not available, slow internet speeds
• Radio: Accessibility, the ad to be false or misleading, inappropriate content in advertising