Consumer Complaints

Provides impartial and independent investigations into complaints from citizens against public sector bodies. The Ombudsperson evaluates the fairness of processes, treatment, and decision-making by public agencies.

Complaints can be made about decisions, recommendations (including those made to a Minister) that are made, and acts that were done or omitted to be done by the following groups::

• Boards, commissions, associations, and other bodies where:
  • All members are appointed under an Act or by an Order in Council.
  • All members are public officers or servants of the Government, or are directly or indirectly accountable to the Government.
• Health PEI
• Municipalities
• Council members, including allegations of conflict of interest or breaches of a code of conduct
• Board members
• Government officers and employees

See the OmbudsPEI website for details about complaints that cannot be accepted.

Responds to and investigates complaints from the public regarding the standards of practice about registered nurses, nurse practitioners, registered psychiatric nurses, and midwives.

The nature of the complaint affects how it is handled. The resolution process may involve mediation, dismissal, investigation by an Investigation Committee or Investigator, or possibly a hearing. Complaints cannot be anonymous.

Responds to and investigates complaints from members of the public about massage therapists practising in Epekwitk / PEI. Complaints can be a range of professional conduct issues and all complaints must be submitted in writing.

Email directly through website

Responds to and investigates complaints from members of the public about lawyers practicing in Epekwitk / PEI. Complaints can be a range of professional conduct issues and all complaints must be submitted in writing.

Employees or employers in non-union workplaces can file a formal complaint if they think their employer/employee has violated the PEI Employment Standards Act. The Chief Employment Standards Officer is responsible for reviewing such complaints.

The Information and Privacy Commissioner is an independent officer of the Legislative Assembly, responsible for reviewing complaints from the public about actions or decisions made under the Freedom of Information and Protection of Privacy Act (FOIPP) and the Health Information Act.The Commissioner has the authority to make recommendations and issue orders to public bodies and custodians of information.

• Request a Review: Members of the public can request a review if they have made an information request under the FOIPP Act or Health Information Act and they disagree with the public body or custodian's decision about providing the requested information OR if they have received no response to their request.
• Make a Privacy Complaint: Members of the public can make a complaint if they believe their personal information or personal health information is not being properly collected, used, disclosed or protected by a public body or custodian. The Commissioner will investigate such complaints.

• Investments
• Insurance
• Real estate trading
• Trust and loan companies
• Payday lending
• Credit reporting and disclosure
• Direct selling (includes door-to-door salespeople)
• Debt collection
• Cemeteries and funeral services
• Charitable lotteries