Consumer Complaints

Provides dispute-resolution services for consumers and small businesses who cannot resolve a complaint with their banking or investment firm. Investigators gather information from both parties, review the facts, and may request additional details or documents.

Investigations consider good financial practices, relevant laws, regulatory guidance, and applicable professional standards or codes of conduct.

Decisions are made based on fairness to both sides, and the organization does not advocate for either party.

Receives and investigates complaints from the public about child care services in Epekwitk / PEI.

Provides a submission tool to file a complaint with the Accessibility Commissioner. If harm has been suffered because a federally regulated organization did not meet their requirements regarding accessibility plans, feedback processes, or progress reports, a complaint may be filed with the Accessibility Commissioner.

Complaints are accepted for current or former members of the Canadian Armed Forces (CAF) who have experienced workplace discrimination, sexual misconduct, or any form of sexual harassment related to one or more of the grounds listed in the Canadian Human Rights Act.

• Investments
• Insurance
• Real estate trading
• Trust and loan companies
• Payday lending
• Credit reporting and disclosure
• Direct selling (includes door-to-door salespeople)
• Debt collection
• Cemeteries and funeral services
• Charitable lotteries

The Information and Privacy Commissioner is an independent officer of the Legislative Assembly, responsible for reviewing complaints from the public about actions or decisions made under the Freedom of Information and Protection of Privacy Act (FOIPP) and the Health Information Act.The Commissioner has the authority to make recommendations and issue orders to public bodies and custodians of information.

• Request a Review: Members of the public can request a review if they have made an information request under the FOIPP Act or Health Information Act and they disagree with the public body or custodian's decision about providing the requested information OR if they have received no response to their request.
• Make a Privacy Complaint: Members of the public can make a complaint if they believe their personal information or personal health information is not being properly collected, used, disclosed or protected by a public body or custodian. The Commissioner will investigate such complaints.

Employees or employers in non-union workplaces can file a formal complaint if they think their employer/employee has violated the PEI Employment Standards Act. The Chief Employment Standards Officer is responsible for reviewing such complaints.