Consumer Complaints

• Airlines operating within, to, or from Canada
• Rail, ferry and bus carriers that operate between provinces or territories or between Canada and the United States
• Airports, rail stations and ferry terminals located in Canada
• Services that are integral to the transportation services provided by a carrier or terminal located in Canada

Investigates complaints from the public about registered acupuncturists and exercises disciplinary action as necessary. Complaints may relate to:

• Professional misconduct or unethical behaviour
• Sexual misconduct
• Breaches of the Standards of Practice or Code of Ethics
• Incompetence or lack of fitness to practise due to health conditions
• Violation of terms, conditions, or limits on practice

• Flight delays and cancellations
• Missed connections and schedule changes
• Lost, delayed or damaged baggage
• Denied boarding
• Bumping due to overbooking
• Cases where a passenger feels that the airline's contract is unclear, unjust, unreasonable or discriminatory

• Level or quality of customer service
• Independent loyalty programs
• Travel agents or tour operators
• Safety, security or noise on aircraft
• Airport terminal or security problem
• Unfair competitive practices
• Bilingual service

Handles disputes that relate to marketplace issues experienced with the services or products a business provides.

Please note that they do not handle:

• Employee/employer disputes
• Discrimination claims
• Matters that are/have been litigated/arbitrated
• Complaints against individuals not engaged in business
• Issues challenging the validity of local, provincial, or federal law
• Complaints against government agencies, including the postal service
• Matters not related to marketplace issues and visit website for full details

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• Benefits not received in the amount of time specified by the program
• Difficulty getting through by phone to Service Canada's programs and services
• Concerns/complaints regarding the treatment of a caller/client by a Service Canada representative

• How their personal investments have been handled
• A company they have invested in
• Possible breach of security laws by a company or individual

Handles specific complaints about television, internet, phone telemarketing and spam. Includes:

• Mobile (Cellular) Phone: Accessibility, quality of service, telemarketers, political robo calls, misleading or aggressive telemarketers, billing errors, roaming charges.
• Home Phone: Accessibility, quality of service (porting number when changing provider, unavailable service, service not delivered as promised), disconnection fees, overbilling , rate increases, poor customer service, contract terms and conditions not being met.
• TV: Accessibility, excessively loud TV commercials, being charged for paper bills, equipment (not including PVR's, digital boxes, and remote controls), programming (available channels, signal substitution)
• Internet: Accessibility, internet not available, slow internet speeds
• Radio: Accessibility, the ad to be false or misleading, inappropriate content in advertising

Patients can submit a written complaint about a dentist, dental assistant, or dental hygienist.The Council will investigate any complaint related to dental care, including:

• Professional misconduct, such as an alleged failure to abide by established standards of practice
• Conduct that undermines the public's trust in the profession
• Health-related concerns where a professional's personal health condition may affect their ability to provide safe and competent dental care

The Council does not have jurisdiction over fee disputes. As a result, it cannot:

• Direction of dental care, treatment options, or referrals to a different dentist
• Establishing fees for dental care services, fee disputes, or refunds to patients
• Insurance coverage, insurance claims, or administrative procedures related to insurance
• A dentist's participation in government-funded dental programs

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