Settlement Services

Helps new immigrants to Canada though orientation, translation, interpretation, referrals to community resources, para-professional counselling, and general information. Specific areas of assistance may include but are not limited to:

• Immigration and travel: Help applying PR, changing immigration visa, arranging appointments with immigration officers, dealing of misinformation on documents and more
• Taxes and tax benefits: Help contacting CRA on behalf of clients for various purposes, providing general tax information, arranging appointments at the volunteer tax clinic and more
• Health and medical: Help arranging medical appointments, interpreters, health card, application for eligible programs and more
• Social services and child and family services: Help as a liaison between clients and the social workers for obtaining services, facilitating meetings, contacting for any questions and more
• Other services: Search for daycare facilities, coordinate translation of driver's licence, act as a mediator between clients and their landlords and more.

• Immigration process and documentation
• Citizenship
• Finances
• Housing
• Food and shopping
• Transportation
• Communication
• Health
• Employment and education
• Legal matters
• Culture and community

Provides parenting workshops for new immigrants as a part of counselling services. Participants have an opportunity to meet other parents, share experiences, and receive support. Covered topics include:

• Active parenting skills
• Building family relationships
• Overcoming challenges related to parenting in a new culture
• Building self-esteem and more