Consumer Complaints

Handles disputes that relate to marketplace issues experienced with the services or products a business provides.

Please note that they do not handle:

• Employee/employer disputes
• Discrimination claims
• Matters that are/have been litigated/arbitrated
• Complaints against individuals not engaged in business
• Issues challenging the validity of local, provincial, or federal law
• Complaints against government agencies, including the postal service
• Matters not related to marketplace issues and visit website for full details

Email directly through website

• Flight delays and cancellations
• Missed connections and schedule changes
• Lost, delayed or damaged baggage
• Denied boarding
• Bumping due to overbooking
• Cases where a passenger feels that the airline's contract is unclear, unjust, unreasonable or discriminatory

• Level or quality of customer service
• Independent loyalty programs
• Travel agents or tour operators
• Safety, security or noise on aircraft
• Airport terminal or security problem
• Unfair competitive practices
• Bilingual service

Investigates complaints from the public about registered acupuncturists and exercises disciplinary action as necessary. Complaints may relate to:

• Professional misconduct or unethical behaviour
• Sexual misconduct
• Breaches of the Standards of Practice or Code of Ethics
• Incompetence or lack of fitness to practise due to health conditions
• Violation of terms, conditions, or limits on practice

• Airlines operating within, to, or from Canada
• Rail, ferry and bus carriers that operate between provinces or territories or between Canada and the United States
• Airports, rail stations and ferry terminals located in Canada
• Services that are integral to the transportation services provided by a carrier or terminal located in Canada