Aims to resolve a wide range of complaints about products and services offered in the telecommunications (telecom) sector, including:
- Home phone
- Long distance phone services (including prepaid calling cards)
- Subscription TV services provided by cable, Internet Protocol television (IPTV), and national satellite direct-to-home (DTH) TV service providers
- Wireless phone services (including voice, data, and text)
- Wired and wireless internet access services
- White page directories, directory assistance, and operator services
- Other unregulated retail telecom services (other than those that are excluded from their mandate)
Assists with most types of problems that can arise between a consumer and a service provider, including:
- Compliance with contract terms and commitments (but not the contract terms themselves)
- Billing disputes and errors (but not the price of the service itself)
- Service delivery complaints: Installation, repair or disconnection of service * Quality of the service or unreasonable interruptions to service * Transfers of service from one provider to another
- Credit management complaints: Security deposits * Payment arrangements * Collections treatment of customer accounts
See website for list of services and issues that CCTS cannot help with.