Government of Canada - Canadian Transportation Agency
AKA: CTA
Access to Travel
Provides online information on accessible transportation and travel across Canada. Includes:
Information on accessible transportation offered by carriers between Canadian cities by air, rail, ferry and intercity bus
Information on local accessible ground transportation services acros...
View serviceAccessibility Complaints About Transportation Services
Helps with complaints related to a person's disability that occurred while travelling on the national transportation system. Includes:
Airlines operating within, to, or from Canada
Rail, ferry and bus carriers that operate between provinces or territories or between Canada and the Un...
View serviceAir Travel Complaints
Provides consumer protection for air travellers. Helps air passengers resolve complaints about air travel within, to and from Canada.
Accepts complaints about:
Flight delays and cancellations
Missed connections and schedule changes
Lost, delayed or damaged baggage
Denied b...
View serviceRailway, Rail Shipper and Community Help Line
Provides information, guidance and dispute resolution about:
Level of service provided by railway companies to shippers
Rail noise and vibration
Railway crossings and other issues
Help with shipper and community rights and obligations
View service