Telecom and Television Service Complaints
Provided by: Commission for Complaints for Telecom-Television Services - AKA: CCTS
Service Description
Aims to resolve a wide range of complaints about products and services offered in the telecommunications (telecom) sector, including:
- Home phone
- Long distance phone services (including prepaid calling cards)
- Subscription TV services provided by cable, Internet Protocol television (IPTV), and national satellite direct-to-home (DTH) TV service providers
- Wireless phone services (including voice, data, and text)
- Wired and wireless internet access services
- White page directories, directory assistance, and operator services
- Other unregulated retail telecom services (other than those that are excluded from their mandate)
- Compliance with contract terms and commitments (but not the contract terms themselves)
- Billing disputes and errors (but not the price of the service itself)
- Service delivery complaints: Installation, repair or disconnection of service * Quality of the service or unreasonable interruptions to service * Transfers of service from one provider to another
- Credit management complaints: Security deposits * Payment arrangements * Collections treatment of customer accounts
Information
Eligibility:
Telecommunications:
-Consumers or small business owners (monthly bill is normally under $2,500) who have been unable to resolve a dispute with their service provider
-Accepts complaints about unregulated local phone (including white page directories, operator services, or directory assistance), long distance, wireless, internet, or any combination of these
-They may be able to assist you even if your service provider does not currently participate in the CCTS
TV:
-Consumers (but not small business TV customers) with TV complaints who have been unable to resolve a dispute with their service provider
-Accepts TV complaints only when the facts leading up to the complaint occurred on or after September 1, 2017
-Your TV service provider must participate in the CCTS (some service providers are not required to do so)
-Consumers or small business owners (monthly bill is normally under $2,500) who have been unable to resolve a dispute with their service provider
-Accepts complaints about unregulated local phone (including white page directories, operator services, or directory assistance), long distance, wireless, internet, or any combination of these
-They may be able to assist you even if your service provider does not currently participate in the CCTS
TV:
-Consumers (but not small business TV customers) with TV complaints who have been unable to resolve a dispute with their service provider
-Accepts TV complaints only when the facts leading up to the complaint occurred on or after September 1, 2017
-Your TV service provider must participate in the CCTS (some service providers are not required to do so)
Fees:
No fees
How to Access:
Complete online questionnaire to submit the complaint
Documents Required:
Documentation associated with the complaint
Language:
English * French
Website:
Coverage Area:
Canada
Service Locations & Contact Info
- Ottawa, ON K1A 0S4
- Coverage Area:Canada
- Disabilities Access:Unknown
- Mon:10am - 9pm
Tue:10am - 9pm
Wed:10am - 9pm
Thu:10am - 9pm
Fri:10am - 9pm
- AST
