Railway, Rail Shipper and Community Help Line

Provided by: Government of Canada - Canadian Transportation Agency - AKA: CTA

Service Description

Provides information, guidance and dispute resolution about:
  • Level of service provided by railway companies to shippers
  • Rail noise and vibration
  • Railway crossings and other issues
  • Help with shipper and community rights and obligations

Information

Eligibility:
Open to all
Fees:
No fees
How to Access:
Call
Documents Required:
Not applicable
Program Hours:
Mon:9am - 6pm
Tue:9am - 6pm
Wed:9am - 6pm
Thu:9am - 6pm
Fri:9am - 6pm
AST phone hours
Program Phone Numbers:
Language:
English * French
Coverage Area:
Canada

Service Locations & Contact Info