National Overdose Response Service

AKA: NORS
Provided by: Grenfell Ministries

Service Description

Peer-operated 24/7 overdose prevention hotline provides confidential, non-judgmental support for individuals who use drugs and their friends and family. Steps include:
  • Call the toll-free number and make a rescue plan with an operator
  • Operator stays on the call for 15-20 minutes after use of drugs
  • Stay connected with the operator until possibility of overdose is eliminated, and then disconnect the call by confirming the safety
  • At this point, if operator doesn't hear any response from the caller, rescue plan is executed
If your safety is at risk, call 9-1-1 right away.

Information

Eligibility:
Open to all
Fees:
No fees
How to Access:
Call, text or chat through the website
Documents Required:
Not applicable
Program Hours:
24/7 service
Program Email:
Program Phone Numbers:
  • Toll-Free Number
    1-888-688-NORS * Across Canada * Overdose Prevention Helpline
    1-888-688-6677
Language:
English * French
Coverage Area:
Kanata / Canada

Service Locations & Contact Info