File a Complaint

Provided by: Better Business Bureau Serving the Atlantic Provinces - AKA: BBB
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Service Description

Handles disputes that relate to marketplace issues experienced with the services or products a business provides.

Please note that they do not handle:
  • Employee/employer disputes
  • Discrimination claims
  • Matters that are/have been litigated/arbitrated
  • Complaints against individuals not engaged in business
  • Issues challenging the validity of local, provincial, or federal law
  • Complaints against government agencies, including the postal service
  • Matters not related to marketplace issues
Email directly through website

Information

Eligibility:
Open to all * Must have made an effort to contact the company first * The complaint must relate only to a marketplace issue (not government) and typically the issue of complaint must have occurred in the last 12 months (possible exceptions are warranties/guarantees or other extenuating reasons)
Fees:
No fees
How to Access:
Submit complaints online or in writing
Documents Required:
The complaint must include:-The complainant's name, postal address, and email address-The business' name and enough information to determine the location-Details about the alleged deficiency in the company's marketplace performance for the service/product the company provided or allegedly agreed to supply
Language:
English * French
Website:
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
Coverage Area:
Prince Edward Island * Nova Scotia * New Brunswick * Newfoundland and Labrador

Service Locations & Contact Info