CRTC Support Centre

AKA: Canadian Radio-television and Telecommunications Commission Support Centre
Provided by: Canadian Radio-television and Telecommunications Commission - AKA: CRTC
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Service Description

Handles specific complaints about television, internet, phone telemarketing and spam. Includes:
  • Mobile (Cellular) Phone: Accessibility * Quality of service * Telemarketers * Political robo calls * Misleading or aggressive telemarketers * Billing errors * Roaming charges
  • Home Phone: Accessibility * Quality of service (porting number when changing provider, unavailable service, service not delivered as promised) * Disconnection fees * Overbilling * rate increases * Poor customer service * Contract terms and conditions not being met
  • TV: Accessibility * Excessively loud TV commercials * Being charged for paper bills * Equipment (not including PVR's, digital boxes, and remote controls) * Programming (available channels, signal substitution)
  • Internet: Accessibility * Internet not available * Slow internet speeds

Information

Eligibility:
Open to all
Fees:
No fees
How to Access:
Call or visit website * General questions can also be answered through live online chat
Documents Required:
Not applicable
Language:
English * French
Website:
https://crtc.gc.ca/eng/contact/
Coverage Area:
Canada

Service Locations & Contact Info