CRTC Support Centre
AKA: Canadian Radio-television and Telecommunications Commission Support CentreProvided by: Canadian Radio-television and Telecommunications Commission - AKA: CRTC
Service Description
Handles specific complaints about television, internet, phone telemarketing and spam. Includes:
- Mobile (Cellular) Phone: Accessibility, quality of service, telemarketers, political robo calls, misleading or aggressive telemarketers, billing errors, roaming charges.
- Home Phone: Accessibility, quality of service (porting number when changing provider, unavailable service, service not delivered as promised), disconnection fees, overbilling , rate increases, poor customer service, contract terms and conditions not being met.
- TV: Accessibility, excessively loud TV commercials, being charged for paper bills, equipment (not including PVR's, digital boxes, and remote controls), programming (available channels, signal substitution)
- Internet: Accessibility, internet not available, slow internet speeds
Information
Eligibility:
Open to all
Fees:
No fees
How to Access:
Call or visit website * General questions can also be answered through live online chat
Documents Required:
Not applicable
Language:
English * French
Coverage Area:
Kanata / Canada
Service Locations & Contact Info
- 1 Promenade du Portage, Gatineau, QC J8X 4B1
- Coverage Area:Kanata / Canada
- Disabilities Access:Unknown
- Mon:9:30am - 5:30pm
Tue:9:30am - 5:30pm
Wed:9:30am - 5:30pm
Thu:9:30am - 5:30pm
Fri:9:30am - 5:30pm
- AST hours * Closed between 1pm-2om AST
