COVID-19: Contact Service Canada Online During COVID-19

AKA: Service Canada Service Request; Service Canada e-Service
Provided by: Government of Canada - Service Canada - AKA: Employment and Social Development Canada; Human Resources and Skills Development

Service Description

An online form that allows the public to contact Service Canada for questions related to critical services during the COVID-19 pandemic. Includes services such as:
  • Canada Pension Plan (CPP) benefits
  • Old Age Security (OAS)
  • Employment Insurance (EI)
  • Limited Urgent Passport Service
  • Social Insurance Number (SIN) information
See form for specific subjects that can be addressed through this service.

Service Canada will respond within two business days by phone. If a request cannot be completed by phone, you will be offered an in-person appointment at a Service Canada Centre.


Open to all
No fees
How to Access:
Visit website to complete the online e-Services form
Documents Required:
Completed e-Services form
Program Hours:
24/7 service
e-Service form is in English but responses can be in other languages
Coverage Area:

Service Locations & Contact Info

    • Ottawa, ON
      Online only
      • Coverage Area:
      • Disabilities Access:
        Not applicable
      • 24/7 website