Complaints and Disputes

Provided by: Government of Canada - Canada Revenue Agency - AKA: CRA

Service Description

Responds to tax and benefit complaints and disputes.

Information

Eligibility:
Individuals, businesses, and tax preparers
Fees:
No fees
How to Access:
Call first to discuss the complaint over the phone. If there is a need to proceed further, a formal review can be started. The process for this depends on the complaint. Please call or see website for details. Additional relevant phone numbers are listed on the website.
Documents Required:
Varies
Program Hours:
Telephone agents Monday-Friday 8am-8pm, Saturday 9am-5pm AST
Program Phone Numbers:
Language:
English * French
Coverage Area:
Kanata / Canada

Service Locations & Contact Info

    • Ottawa, ON
      • Coverage Area:
        Kanata / Canada
      • Disabilities Access:
        Not applicable
      • Automated 24/7 phone service * Telephone agents: Mon-Fri 7:30am-12am * Sat 8:30am-9pm AST hours
        Automated service: Mon-Sun 7am-4am AST hours
    • Individual Tax Enquiries
      Toll-free Across Canada * To Speak With An Agent
      1-800-959-8281
    • TIPS (Tax Information Phone Service)
      Toll-free Across Canada * Automated Service
      1-800-267-6999
    • Individual Tax Account Balance
      Toll-free Across Canada * Automated Service
      1-866-474-8272
    • CRA benefits and credits
      Toll-free Across Canada * To Speak With An Agent
      1-800-387-1193
    • TTY
      General Inquiries * Toll-free Across Canada
      1-800-665-0354