Complaints and Assistance

Provided by: Office of the Veterans Ombudsman

Service Description

The public can submit complaints if they feel they have been treated unfairly by Veterans Affairs Canada (VAC). The Ombudsman can:
  • Answer questions about rights and benefits and services provided by VAC
  • Help navigate VAC services
  • Review and investigate complaints
  • Identify and make recommendations about issues related to the delivery of VAC and Veterans Review and Appeal Board (VRAB) services
Issues must try and be resolved with VAC before making a complaint with the Ombudsman.

See website for limits of authority and when the Ombudsman cannot intervene.

Information

Eligibility:
Open at all * Must have tried to resolve issue with VAC before contacting the Ombudsman
Fees:
No fees
How to Access:
Submit a complaint online * Can submit a complaint by email or fax but these are not secure methods
Documents Required:
Written details about the complaint and any supporting documentation
Language:
English * French
Coverage Area:
Canada

Service Locations & Contact Info