Complaints and Assistance

Provided by: Office of the Veterans Ombudsman
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Service Description

The public can submit complaints if they feel they have been treated unfairly by Veterans Affairs Canada (VAC). The Ombudsman can:
  • Answer questions about rights and benefits and services provided by VAC
  • Help navigate VAC services
  • Review and investigate complaints
  • Identify and make recommendations about issues related to the delivery of VAC and Veterans Review and Appeal Board (VRAB) services
See website for limits of authority and when the Ombudsman cannot intervene.

Information

Eligibility:
Veterans and their families or representative who have been treated unfairly by Veterans Affairs Canada
Fees:
No fees
How to Access:
Issues must try and be resolved with VAC before making a complaint to the Ombudsman * Submit a complaint online * For assistance, call or email
Documents Required:
Written details about the complaint and any supporting documentation
Language:
English * French
Website:
https://www.ombudsman-veterans.gc.ca
Coverage Area:
Canada

Service Locations & Contact Info