Client Feedback and Complaints

Provided by: Office for Client Satisfaction

Service Description

Receives complaints, suggestions, and compliments regarding Service Canada's delivery of services.

Focuses on service delivery issues such as:
  • Benefits not received in the amount of time specified by the program
  • Difficulty getting through by phone to Service Canada's programs and services
  • Concerns/complaints regarding the treatment of a caller/client by a Service Canada representative
In the case of a complaint, and whenever possible, people should first try to resolve the issue(s) with the responsible Service Canada representative or manager.

Email directly through website

Information

Eligibility:
Open to all
Fees:
No fees
How to Access:
Complete an online feedback or complaint form
Documents Required:
Completed form
Language:
English * French
Coverage Area:
Canada

Service Locations & Contact Info