Client Feedback and Complaints

Provided by: Office for Client Satisfaction
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Service Description

Receives complaints, suggestions, and compliments regarding Service Canada's delivery of services.

Focuses on service delivery issues such as:
  • Benefits not received in the amount of time specified by the program
  • Difficulty getting through by phone to Service Canada's programs and services
  • Concerns/complaints regarding the treatment of a caller/client by a Service Canada representative
In the case of a complaint, and whenever possible, people should first try to resolve the issue(s) with the responsible Service Canada representative or manager.

Email directly through website

Information

Eligibility:
Open to all
Fees:
No fees
How to Access:
Call or Complete an online feedback or complaint form
Documents Required:
Completed form
Program Hours:
Mon:9am - 5pm
Tue:9am - 5pm
Wed:9am - 5pm
Thu:9am - 5pm
Fri:9am - 5pm
AST hours
Language:
English * French
Website:
www.canada.ca/en/employment-social-development/corporate/service-canada/cli(...)
Coverage Area:
Kanata / Canada

Service Locations & Contact Info