Client Feedback and Complaints

Provided by: Office for Client Satisfaction

Service Description

Receives complaints, suggestions, and compliments regarding Service Canada's delivery of services.

Focuses on service delivery issues such as:
  • Benefits not received in the amount of time specified by the program
  • Difficulty getting through by phone to Service Canada's programs and services
  • Concerns/complaints regarding the treatment of a caller/client by a Service Canada representative
In the case of a complaint, and whenever possible, people should first try to resolve the issue(s) with the responsible Service Canada representative or manager.

Email directly through website


Open to all
No fees
How to Access:
Call * Complete an online feedback or complaint form
Documents Required:
Completed form
English * French
Coverage Area:

Service Locations & Contact Info