Air Travel Complaints

Provides consumer protection for air travellers. Helps air passengers resolve complaints about air travel within, to and from Canada.

Accepts complaints about:

• Flight delays and cancellations
• Missed connections and schedule changes
• Lost, delayed or damaged baggage
• Denied boarding
• Bumping due to overbooking
• Cases where a passenger feels that the airline's contract is unclear, unjust, unreasonable or discriminatory

Does not accept complaints about:

• Level or quality of customer service
• Independent loyalty programs
• Travel agents or tour operators
• Safety, security or noise on aircraft
• Airport terminal or security problem
• Unfair competitive practices
• Bilingual service