If you can't find the information you are looking for below, or need additional resources, 211 is available 24/7 for live help to connect you with resources and information. Help can also be found by emailing (answered Mon-Fri 9am-6pm, except holidays), texting 211 (Mon-Fri 9am-4pm, except holidays), or searching the website.

  • Always check with your insurance company first to see what is covered. If you don’t have the emergency number for your insurance company or if you have general insurance questions, contact Insurance Bureau of Canada  24-Hour Toll Free Line is 1-844-2ASK-IBC (1-844-227-5422)

    Provincial Disaster Financial Assistance Program (PDFAP): Available to help individuals and families with costs to repair or replace uninsurable, essential basic property loss due to disasters. The program is also available to small businesses, not-for-profit organizations and municipal governments.  Food loss is not covered, nor are costs of restoring or replacing items that were insured or insurable are NOT eligible even if you choose not to purchase insurance. The Canadian Red Cross is administering it on behalf of the Government of PEI.

    Seniors Grocery Card Support: Program closed November 14th. PEI residents 65 years and older who have been impacted by Hurricane Fiona can apply to receive a $100 non-taxable, gift card that can be used at Sobeys, Foodland, participating Co-ops and Lawton's Drugs. Apply online, in person at a Social Programs Office, or calling 211.

    Beginning week of October 2nd: $150 for each social program recipient and dependent (Social Assistance and Assured Income), $150 for each household registered with the Seniors Independence Initiative, $150 for each social housing household (including mobile rental voucher and rental supplement recipients).

    Canadian Red Cross: People impacted by Hurricane Fiona can register with the Red Cross to potentially be eligible for disaster relief funds.  There are two types of assistance. Households can register for both and other programs offering financial assistance. 

    • Red Cross is the registration point for the $250 offered by the Government of PEI.  This covers uninsurable losses such as food, gas for generator, etc. There is no income threshold and need is self-identified. $250 is per household, not individual.
    • $500 for households (not individuals) who are having trouble meeting basic needs. There is no income threshold and need is self-identified. Registration does not guarantee you will receive the benefit - each application will be assessed.

    For both, funds can be distributed by etransfer, prepaid credit card, and cheque. Monies are not given out immediately as verification of applicants has to occur.

    To register:

    • Call 1-800-863-6582 (7am-10pm seven days a week)
    • In person at : 
      • Charlottetown: Confederation Court Mall (2nd floor), 134 Kent Street, Mon-Sat 11am-8pm
      • Montague: Montague Curling Club 23 Central Street, Mon, Tues, Wed, Fri, and Sat 11am-8pm and Thurs 9am-4pm
      • Summerside: County Fair Mall, 475 Granville Street, Mon-Sat 8am-5pm

    Emergency Income Payment for Remote and Impacted WorkersProvides a one-time, taxable lump sum payment of $500 from the provincial government to eligible workers in PEI who had an income loss of $500 or more for one of two reasons:

    • They work remotely for a business that is not located in PEI
    • They were unable to work because of caregiving responsibilities for children 12 years of age or under that were impacted by childcare and/or school closures 

    Fiona Child Care Allowance: Parents/guardians with children at select schools that had extended closures as a result of Fiona, may be eligible for up to $20 per child, per day for private child care during the school closure. School closure dates include October 3-7th.

    Wage Rebate for Impacted Workers:  Provides a 100% wage rebate for businesses while closed due to power outage or significant physical damage which make operating impossible and were not earning revenue.   Eligibility period is September 25th-October 8th. Applications open the week of October 3rd.

    Emergency Jobs Initiative: Provide non-profits, businesses, and municipalities wage subsidy funding of 100% for up to 4 weeks (40 hours per week and maximum $15 per hour) to aid in Hurricane Fiona recovery and clean-up.

  • Reception Centres across the Island have closed. If there is a need for services that were being provided by a reception centre, please contact your local municipality or call 211 to be directed to available services. Click here for local municipal information.

    • Anyone who has been displaced because of Fiona should call  the Canadian Red Cross at 1-800-863-6582, 8am-8pm daily.
    • Anyone in an emergency situation requiring temporary emergency shelter for non-Fiona related reasons, call the Shelter Support Line at 1-833-220-4722.
    • List of shelters for people experiencing homelessness.

    Food: A list of Food Resources can be found here.

  • Power: All inquiries about outage times or reporting an outage

    Roads: To report road obstructions or damage

    Debris & Waste Options:

    • Large Debris Curbside Pick-up: Until October 31st, the Province will collect large debris from Fiona if it is placed curbside. After this date, it will not resume until spring. 
    • Help Cutting Trees: If you need help help cutting fallen trees on your property or moving large debris curbside because it is a safety hazard, you can add your name to a list for assistance. Service will begin once road clearing and clean-up efforts are reduced. To add your name:
      • Call 1-833-734-1873 or their local Access PEI 
      • Email
      • Fill out an online webform 
    • Island Waste Management Corporation (IWMC): 1-888-280-8111. Open with extended hours.
      • Until November 5th, fees are waived for clients disposing of food spoiled due to the power outages. 
      • Collection of yard debris begins November 7th for the annual fall clean-up.
      • Seasonal property collection that was originally scheduled for the week of Septemeber 26th, will be held the week of October 24th.
    • Debris Pits: Debris pits for disposal of fallen trees and branches are available across PEI. See map for locations. Pits are open daily 8am-6pm.

    Repairs to Homes & Businesses: The PEI Government is maintaining a database that matches Islanders who require repairs to their homes or businesses to construction contractors. To be added to the list:

    • Residents/Businesses: Call 902-370-HELP (4357) or email
    • Contractors: Reach out to the Contruction Association
  • PEI Humane Society: Depending on capacity, they may be able to house an animal if you need to leave your home and have nowhere for the animal to go. 24/7 Emergency Phone: 902-892-1192

  • If an emergency, call 911.

    Police & RCMP provide home visits, upon request, when a friend or family member expresses concern about a person's current health or safety.

    • Charlottetown Police: 24/7 Non-Emergency Police Services - 902-629-4172
    • Kensington Police: 24/7 Non-Emergency Police Services - 902-836-4499
    • RCMP
      • East Prince - Prince Detachment: 24/7 Non-Emergency Police Services - 902-436-9300
      • West Prince - Prince Detachment: 24/7 Non-Emergency Police Services - 902-853-9300
      • Montague - Kings Detachment: 24/7 Non-Emergency Police Services - 902-838-9300
      • Queens District - Queens Detachment: 24/7 Non-Emergency Police Services - 902-368-9300
      • Souris - Kings Detachment: 24/7 Non-Emergency Police Services - 902-687-9300

    Wellness Checks & Services for People Who Cannot Leave Their Homes: Residents needing additional support can request an in-person check for themselves or a loved one. Applications that are deemed to be appropriate for this response will be forwarded to Ground, Search and Rescue. They will knock on the door and do a needs assessment and help connect the residents to resources needed.  Response time is fairly immediate unless the service becomes inundated. To contact:

    • Email Emails will have a confirmation of receipt sent and replied to Mon-Fri 8am-6pm.
    • Phone 1-833-796-0642 Mon-Fri 8am-6pm. Messages can be left after 6pm but will not be responded to until the following day.

    Phone Check-ins and Loneliness:The Canadian Red Cross' Friendly Calls Program provides regular, pre-scheduled calls to individuals who are feeling isolated. The service is provided as a routine safety check and to reduce loneliness. Contact Mon-Fri 8:30am-4:30pm:

    • 782-377-0720 or toll-free within PEI 1-833-729-0144
    • Email: